Screwed by AliExpress.... again.

[Gtsnake]

So I tried to buy some booster off of Aliexpress. It took 6 weeks and supposedly it was "delivered". However I never got anything. Nothing in the mailbox, doorstep, chimney.....nothing. So I tried to start a refund process. Well they require a picture of the product. How in the fk do you provide a picture of something you never received?!? So my refund was denied and now I'm out $15. I know it's not a lot of money but it just sucks to throw money away.

Granted it's not their fault because of the delivery service but the logistics is just so far away and too many things can happen during the journey. So my only complaint about Aliex is their return/refund process. I never had an issue with other vendors and the items get shipped around the world too. For example TT11. I usually try to buy from them because they're so good but this time I bought some other stuff at the same time so I figured I get some booster too. Live and learn.

 

[Lando]

I had this happen to me and the item was eventually delivered a week later

 

[rbtitco]

Not sure why no one talks about this. About 40% of my orders never make it and thats using it in mult. countries. I guess the issue is they use the cheapest (shittiest) delivery services, typically. Sometimes you can fight with the delivery company and get it to show up later, but not always. I would never trust this app to buy anything expensive.

 

[Gtsnake]

Not sure why no one talks about this. About 40% of my orders never make it and thats using it in mult. countries. I guess the issue is they use the cheapest (shittiest) delivery services, typically. Sometimes you can fight with the delivery company and get it to show up later, but not always. I would never trust this app to buy anything expensive.

Yeah, I really don't trust this app to buy anything over $50. You have to be prepared to lose whatever you spend on there and never receive the item.

 

[Gtsnake]

I had this happen to me and the item was eventually delivered a week later

Did it show as delivered when it wasn't? So they can say it was delivered within a certain period but in actuality it's much longer. Well I'm going on 7 weeks and still nothing. So let's see if I get it in the next week.

 

[dingyibvs]

Don't you guys get tracking numbers? I've ordered dozens of stuff from Aliexpress the past year and everything has arrived as described.

 

[Gtsnake]

Don't you guys get tracking numbers? I've ordered dozens of stuff from Aliexpress the past year and everything has arrived as described.

Of course. The tracking number said it was "delivered" but there's nothing there.

 

[Wrighty67]

Don't you guys get tracking numbers? I've ordered dozens of stuff from Aliexpress the past year and everything has arrived as described.

Me too, one of the best and most accurate tracking systems of any online vendor I buy from.

 

[dingyibvs]

Of course. The tracking number said it was "delivered" but there's nothing there.

Was it the whole package or just one item? And do you have porch/mailbox thieves? I count 39 items in 17 packages from Aliexpress that I've ordered over the past year, and all have arrived just fine. Weird that you're having such issues! I've never had to submit a dispute, so not sure what to do there.

 

[Trevize84]

You can take a picture of nothing and write "this is the box I received"

 

[cytivrat]

You can take a picture of nothing and write "this is the box I received"

They won't believe and won't refund, since it is marked as delivered

 

[dingyibvs]

They won't believe and won't refund, since it is marked as delivered

I thought it's not marked as delivered until you confirm delivery or fail to start a dispute within 7 days of them saying it's delivered.

 

[kindof99]

I had an item late for delivery for about two months and it eventually showed up . The item was stuck likely in the custom. This might happen quite often during sale season.

 

[cytivrat]

I thought it's not marked as delivered until you confirm delivery or fail to start a dispute within 7 days of them saying it's delivered.

As I understood, it is marked as delivered not by aliexpress, but by delivery service. I have never heard that buyer won dispute in such case (and read multiple times that dispute was lost, they just trust delivery services info)

 

[piligrim]

Ordered hundred times from Ali and received all my orders

 

[Trevize84]

Check with the delivery service

 

[lodro]

the first part of the refund procedures asks you if you have received the goods in full or in part. When you click on it that "No "" ; you have not received anything then the rest of the procedure is not that important.
As for the photo, make a pic of this: """ NOT RECEIVED"""
and post this as a the photo.
furthermore, I think all glues and liquid stuf from ali are being mailed by "

Cainiao Tracking​

[email protected] https://www.cainiao.com/
and they are the slow train system.
Otherwise postage times , at least to NZ have drastically improved in the last few months and most items now arrive within a couple of weeks, not months.

 

[Gtsnake]

Was it the whole package or just one item? And do you have porch/mailbox thieves? I count 39 items in 17 packages from Aliexpress that I've ordered over the past year, and all have arrived just fine. Weird that you're having such issues! I've never had to submit a dispute, so not sure what to do there.

Just one item that supposedly was dispatched by Aliexpress. I don't have porch pirates since i have a gated patio and I have a camera looking at the courtyard. I know exactly when someone comes through the gate.

 

[Gtsnake]

You can take a picture of nothing and write "this is the box I received"

I thought about that but I just sent a picture of what I ordered. Obviously it got rejected.

 

[Gtsnake]

Ordered hundred times from Ali and received all my orders

So this is the 2nd time I lost something. That's why the title is screwed by Aliex... again.